GENERAL INFORMATION

 1 - how many languages you can surf?

Languages navigation www.maruatelier.com are Spanish and English.

2 - what Replaced the articles with the indication “not available”?

If an item is out of stock, will be indicated as “temporarily out of stock” and we will try to make it up as soon as possible.

3 - Is it possible to receive informaciónperiódica in my email with the latestnews and offers from MAGGIE SWEET?

Yes. Subscribe to our newsletter and get the latest news and promotions before anyone else

4 - how can I unsubscribe from the Newsletter of MAGGIE SWEET?

In any Newsletter that you receive, you can unsubscribe by clicking on “I do Not want to receive any more mail” or “Unsubscribefromthislist”.

MY ORDERS AND SHIPMENTS

5 - How to make a purchase on-line?

You will see that the process is very simple and, if you need help just ask us.

  1. Choose the products that you like and add them to the shopping cart. Make sure that the size and color are correct.
  2. You'll always know the number of products that you have in your cart and the total amount. Click on the icon of shopping cart on the top right. The transport costs will be added at the checkout.
  3. Once you complete your purchase hazclick on “view shopping cart”and you'll be able to check the items selected and the amount.
  4. To proceed with the purchase please fill in the form indicating the information that you ask.
  5. Once the process is completed you will receive an email confirming your purchase. In the event you do not receive the mail we encourage you to contact us in order to confirm that it has been made correctly the order.

 

6 - How much will it take for my order to arrive?

MAGGIE SWEET is committed to send your order entre48-72 hours from the completion of the same for shipments in the peninsula.The deadline of delivery of the shipments to the Canary islands, Ceuta and Melilla can be up to 5 days.

For shipments to the EU, the delivery time may vary from 2 to 5 díashábiles from the issuance of the order.

 

Prices of shipments:

For each order will be indicated the exact amount to be paid once you have completed the shipping information, before you make your purchase.

For the peninsula and Balearic Islands the price is 4,95 € VAT included.

For shipments outside the peninsula:

Germany, Austria, Belgium, Denmark, France, Holland, Italy, Luxembourg, Poland, Sweden and the United Kingdom 19€ VAT included

Finland and Greece: 30€ VAT included

Romania: 35€ VAT included

Ireland and the rest of the U. E: 42€ including VAT

 

7 - How are the deliveries made?

Deliveries will be made from Spain through the company TIPSA the residence or place indicated by you.
It is important that you provide us with a contact telephone number where we can reach you if there is an issue.

8 - can I cancel my order?

The orders that have been issued may not be cancelled. If you want to cancel your order, please send us an e-mail to info@maggiesweet.es notifying the cancellation of your order and the reason and we will do everything we can to help you.

9 - how can I purchase by phone?

No. Please, use our on-line shop www.maggiesweet.it is , we'll offer the best service and care possible.

10 - what are you sending around the world?

MAGGIE SWEET sent to all of Europe. It is important to note that some shipments may be subject to the payment of taxes and customs fees that are charged to the customer.

11 - can I know the status of my order?

Yes. From the confirmation email can take the “track your order” and know at all times in that state is.

12 - What if I want to change my danagement of delivery?

Once your order has been dispatched, unfortunately we will not be able to perform any change of address. Any change of address subsequent to the envíotendrá an additional cost of 4,95€ which must be paid by bank transfer or by PayPal.

If you think that you're on time and you want to change the shipping information, please contact our Customer Care team by sending an email to info@maggiesweet.es

13 - How can I make sure that I have completed my order correctly?

Once you have done your order, you will receive a confirmation email. If you do not receive it, please contact us by sending an email to info@maggiesweet.es

14 - do I know in what state is my order?

Yes, you can see the updated status of your order in real time. To do this, open the shipping confirmation email that we will send when your order was shipped, and through the tracking number provided and the link in the email, you'll be able to track in real time on your order.

15 - can I eliminaralgúnartículo of my order?

Yes. From the shopping basket you can remove items you do not wish always and as you have not completed and paid for your order.


RETURNS AND EXCHANGES

16 - What is our return policy?

MAGGIE SWEET accept returns or exchanges of products in a period of 14 days from the receipt of your order.You can make a return of your order the full or part of the same. To proceed all we ask is that the product must not be used and be in perfect condition.

17 - can I change my articles?

We accept exchanges in the following cases:

- I have received the order in a poor state

- I have the wrong size and I would like to change it

- The product is not what I expected and I would like to exchange it for another

In either case, it is imperative that the products subject to a change are in perfect condition and no obvious signs of use, otherwise, it will not be any change. It is your responsibility to provide the appropriate packing to ensure items arrive to MAGGIE SWEET in perfect conditions. If you have a difficulty finding a right packaging, we suggest using the original carton in which you received your order.

To process a return, send us an email to info@maggiesweet.es


Subsequently, you can send (via certified mail) the articles that you want to change it to the following address:

 

MAGGIE SWEET

C/ Holland 63, nave 11

08917 Badalona

 

18 - how Can you make a change to my order from a physical store?

No. We don't have stores, we sell in multi-brand, for this reason, all changes or refunds must be through our on-line shop.

PRODUCT

19 - do the photographs of the products are real?

We work so that the images and colors of our products are as real as possible, however, there are external factors that can vary their appearance. If you have any questions about any of our products please do not hesitate to contact us.

20 - What sizes are shown on the web?

All of our models wear size S. To know the steps please see our size guide.

POINTS OF SALE

21 - Where can I buy MAGGIE SWEET?

Write to us at info@maggiesweet.is specifying where you live and we'll give you the point-of-sale closest to your home.

22 - do the prices on the e-shop are the same as in the physical stores?

Yes, exactly the same.