RETURNS & EXCHANGES
You have up to 15 days from receipt of purchase to change a
item or return your order.
Remember that with the return, the shipping costs are paid by the customer, and you must send the package yourself, we do not proceed to the refund until the package is received at our offices.
The steps to request a return:
1.1.- Access the 'Order history' section of the 'My
1.2.- Select the order you want to return.
1.3.- Select the product (s) you want to return.
1.4.- Add an explanation of why you want to return it, it would help us
1.5.- Click on "Request a refund"
Once you receive by email that we have accepted your return, you must send the package to:
C / Holland 63, nave 11
You can send your return by the method you prefer. We will not be able
take responsibility in case of loss of the package and the cost of that shipment is paid by the customer.
2. PREPARE YOUR RETURN
Pack the items you want to return in their original packaging and
same conditions in which you received them. The garments have to be in
perfect condition and it is essential that you attach the
return that you received with your order. If you don't keep it, you can
print the invoice in the "my account" section.
3. DELIVERY TO THE CARRIER
Deliver the package closed and properly packed to the carrier.
Once we receive the package, the amount of the return will be processed
within 14 business days in the same payment method used
in the purchase. An email will be sent to you once we proceed to the refund of
your return. Keep in mind that the payment to your credit card
It always depends on your bank and it may take a few days.
Returns that do not contain purchase details may be delayed.
The return period can be extended during holidays.
Access the 'Order history' section of the 'My account' section and
select the garment (s) you want to change. Choose the size that
We only make size changes. If you want to change it for another model
you should make the return and make a new purchase.
If the return or exchange is due to a shipping or product error by
our part, we will pick up the package at the address you indicate and
We will take care of all the expenses derived from the return
later, as well as the shipping cost of the correct order in the case of